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TWIST PHYSIOTHERAPY

BESPOKE PHYSIOTHERAPY

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Twist Physio

FAQs

What is Physiotherapy?

Physiotherapy helps to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce the risk of injury or illness in the future. Physiotherapy is a science-based profession and takes a 'whole person' approach to health and wellbeing, which includes the patient’s general lifestyle. It is used extensively in healthcare and has the support of a wealth of clinical evidence. At the core is the patient's involvement in their own care, through education, awareness, empowerment and participation in their treatment.

What to expect at my physiotherapy appointment?

At your first appointment you will have a discussion about your medical history and a more in-depth discussion about the reason for your appointment. You will then have a physical examination; this usually involves you performing certain movements and the physiotherapist then palpating and guiding you through passive movements i.e., where the physiotherapist moves you. You may find the examination uncomfortable at times this is because I am looking for what is causing your issue. It is your right stop the examination at any time. You will then have a discussion about the outcome of your assessment and a treatment plan, this can include exercise prescription, hands on treatment, 1:1 Pilates, kinesiology taping ultrasound therapy depending on what is found to be relevant during your assessment. This will be fully discussed with you at your assessment.

After care

If you have any questions following your appointment or about your exercise plan, please email directly on twistphysio at gmail.com. I will endeavour to get back to you within 24 hours.

What conditions do you treat?

What if I have had any diagnostics such as x-rays or scans?

Please wherever possible bring any copies of reports or medical information relating to your injury or condition.

What should I wear?

Please wear or bring shorts and a vest top for ladies, this is so that your assessment can be as effective as possible.

How do I remember my exercises?

After your appointment you will receive an email from Twist Physio via physiotec. You will find videos and descriptions of your individually prescribed exercises. There is also an app you can download which patients find extremely useful. You can also record how many repetitions you have complete, how often, did it cause you difficulty or pain, this is helpful so that you can track your progress.

How many sessions of physiotherapy should I need?

You will usually need between 3 and 6 sessions. This is a general rule of thumb you may need less for a simple issue or ongoing sessions for chronic conditions.

Packages of care

Packages of care usually come in 3s for example assessment and 2 follow up sessions or 3 sports massages. Packages need to be used within 3 months of payment and are non-refundable. We encourage you to pre-book all the appointments in your package.

What do I need to do if I wish to change or cancel my appointment?

You can go online to appointments portal, call or email the clinic directly. Please note appointments cancelled within 24 hours of the appointment time maybe charged. If we need to change your appointment for example due to staff sickness, we will rearrange this as soon as is possible.

What if I am late for my appointment?

Your appointment cannot be extended beyond the end of your appointment unless agreed with the physiotherapist.

Does Twist Physiotherapy offer sports massage?

Twist Physiotherapy is a trained and highly experienced sports masseuse.

What is sports massage?

Sports massage is a type of deep tissue massage and soft tissue mobilisation to address soft tissue imbalances with hands on techniques Sports massage can benefit anybody with aches and pains, does a lot of sport, has a repetitive or stressful job, injury or chronic condition. Regular sports massage can help injury management and prevention. Please note sports massage can be uncomfortable during and after the session for up to 48 hours and can rarely cause bruising this is normal and will resolve. It is your right to stop the session at any time.

Are there any reasons I shouldn’t have a sports massage?

Yes, contraindications include active cancer, first trimester of pregnancy, Acute injury (with first 48 hours), suspected blood clot, hyperthermia, infectious diseases, active infection. Some medical conditions may make it inadvisable to have a sports massage this will be discussed with the physiotherapist.

Does Twist Physiotherapy offer Pilates?

Twist Physiotherapy is APPI trained and uses 1:1 Pilates in isolation or as part of your treatment plan.

Do you accept payments via health insurance companies?

Yes Ts & Cs are below:

Some companies simply require a receipt in order for you to claim back the cost of your assessment/treatment this can be provided in a format that is acceptable to your insurer. Payment for treatment is required at the end of each session, although some insurance companies require us to bill them directly. If you wish to claim treatment costs on your health insurance, you will need to contact your insurance company directly before your appointment. Each insurance policy is different and we advise you to ensure well-in-advance that your treatment is covered. It’s very important to check whether you need to be referred by a doctor or a consultant before receiving treatment. Please be aware that it is your policy and Twist Physio cannot be held responsible for any costs incurred or contact them with regards to your policy due to GDPR requirements. Before you come in for your initial appointment you must present your up-to-date membership number and injury pre-authorisation number from your insurance company. Your policy limitations (i.e., your excess amount and the amount of money or the number of sessions that has been approved). From time-to-time insurance companies, may reject a payment due to the limitations of your policy, meaning that you will need to pay Twist Physiotherapy directly.

Below are some examples of why your insurance company may not pay an invoice we have sent on your behalf:

If your insurance company refuses to pay you will then become liable for any assessment/treatment received.

It is important to note that you can only claim for physiotherapy treatment. You cannot claim for:

Complaints Process

Please email directly on twistphysio at gmail.com and you will receive a reply within 14 days.

 

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